Technology changes, but as a reader's gripe about the Sony Clie demonstrates, there is one thing that never seems to change. When customers need answers, vendors like to point their fingers at each other rather than taking responsibility.
"I bought a Sony Clie PEG-TJ37 based on its ability to connect to a WiFi network," the reader wrote. "It all worked fine to connect to the Internet until I tried to use it on my company's network -- the original goal of purchasing it. It would seem that the problem has to do with the NetFront 3.1 browser on the Clie. I connect to the access point through WiFi, I get onto the network to be able to talk to the proxy, but I get no further."
The reader called Sony but was told he would have to contact Access, provider of the NetFront browser. " I sent them an email, but they said that I could only go to Sony for support, not them," wrote the reader. "Access emailed me back that 'Per business agreement with Sony, we are afraid that Access is not supposed to address Sony end-user questions directly, even if the question pertains to the browser. You're absolutely right when saying that it should be more efficient to clarify browser related problems with the browser vendor - but there is simply no support provided for Clie devices.'"
The reader went back to Sony but could still get no help. "Now Sony support tells me that some WiFi connections work and some don't, which does not make sense to me because I can reach the proxy server," the reader wrote. "Basically this seems like the old computer world ring-around-the-rosy, each one pointing to the next as responsible and none offering any recourse and no one that can answer a direct question. So what does one do?"
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