The cover for a laptop battery is one of those little things you don't even think about ... except when you don't have it.
"My Compaq laptop was still in warranty and it was not charging its battery properly," a reader writes. "So I called Compaq, got a case number and sent it in for repairs. When it came back, it was missing the battery compartment cover! I first called on Feb. 11 and was told I would receive the part in a few days. I have been promised one from Compaq over and over again since, and they still haven't sent me one."
Since the lack of a cover was rendering his portable computer virtually useless, the reader purchased a replacement part on eBay. But while his laptop is now working again, the way he was treated still rankles. "Whenever I call I get somebody in India who says there's nothing more they can do," he writes. "I found a corporate ethics page on HP's web site with a mail address for HP's Office of Business Practices. I am drafting a letter to them with a chronology of what happened, including all the promises of calls from a case manager and shipment of my part 'tomorrow.' I also found a web form for sending mail to interim CEO Robert Wayman, and I will send the letter to him as well. I am asking for an apology and $20.98, the cost of my part on eBay. What do you think my chances are?"
11:40:55 AM 
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