Thursday, 18 March 2004

The end of the sadness

I have had a sad few weeks in relation to my still new car.

A few weeks back my car was violated by Qantas Valet Parking located at Sydney Airport.  I returned from a trip interstate to find the right hand side of my car scratched and dented. I felt sick. My baby had been violated. The valet company accepted no responsibility for the damage - as per their Terms & Conditions. What a copout! They could at least have told me and said sorry. I am really disappointed with the service from Qantas in relation to this.

I rang my insurance company - AAMI - who booked me in for an appointment on March 9 to get the car repaired.

The day came and I took it to the local office. AAMI provides a taxi from their office to your next destination, as well as a taxi to collect the car,  so I went back home. It was tough leaving my car behind.

The following day, I got a call from my Client Manager, who told me the car was at All Ride Smash Repair, and that I could collect it on Mar 17. I was happy, because I knew when I would collect the car, and the smash repairer had a website!

However, as we got closer to the date, things didn't turn out as expect. In the end, the car pickup was delayed by one day, and I finally got it on Mar 18.  Doesn't matter in the end - I now have my car back.

It has been really inconvenient this week without my car. Having four kids is a challenge most of the time, but having to ferry them all around with just one car has been a real challenge for my long suffering wife. Oh well, it's all over now.


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