My thanks to Mike Gotta for filling in some missing context from an interview I blogged (see Business blogging - start with RSS-enabled Status Reports) recently. I have a terrific respect for Mike's long history in this new world of collaboration tools, but reporters often have space restrictions, and the quote that made it into the article left me wondering what was missing!

Here's what Mike wrote me:

'Hi Dana, the quote did lose some context. I do see activity by large enterprises in terms of making external content available via RSS for customers, partners and so on. Within the enterprise however, this is still an emerging technology. There is little! support from portal vendors, ECM vendors and so on. There are specialized vendors (Attensa, KnowNow, NewsGator) but the totality of their install base is still small (they can all point to some large customes but that's different from the potential market overall). Regarding the quote, there are many examples that I can come up with myself for possible RSS use. The quote was more rhetorical - what are CIOs seeing themselves for internal use -where does it improve process performance or user productivity - what's the business case for rolling out technology from specialized vendors vs. getting it "for free" from existing vendors - security is another topic(see some recent posts on that angle) - and if it becomes popular in terms of adoption with users having dozens of feeds, do e-mail like problems re-occur. So to a large extent, we are still exploring the human aspects of this channel as well as the technology aspects.'

I'd love to know what CIOs are doing today, too. I look forward to Mike's future postings on the topic.

6:39:03 PM    
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