Collaboration done right by Steve Ulfelder, Network World, 12/22/03. makes the point that "Real-time collaboration tools such as IM and Web conferencing are making serious inroads in corporations even though few businesses can point to quantified results. Rather, what's selling them on collaboration tools are "soft" benefits such as the increased flexibility O'Connor experienced and greater productivity."

Anecdotal evidence from Professional Service Industries (PSI), a consulting, engineering and testing firm in Orlando Florida, began using WebEx a year ago and travel costs plummeted. "PSI's complex engineering projects and 150 offices in 40 states made assembling employees for training sessions and meetings an expensive, logistical mess, says David Lukasik, chief learning officer at PSI."

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