The Society for Human Resource Management (SHRM) released a new survey this week, Generational Differences Survey Report (August 2004). A primary finding of the report is that much of the conflict between workers of different generations (Veterans, Baby Boomers, Gen X-ers, and Gen Y-ers) comes down to differences in work ethics and work/life priorities.

Nearly a quarter of HR professionals say differences over acceptable work hours are the primary sources of conflict, which reflects different perceptions of work ethic and benefits like telecommuting and flextime. Frequently, these complaints came from older workers about younger employees' willingness to work longer hours.  Past SHRM research finds that work/life balance is among the most important job satisfaction factors for younger employees and is typically not as important among older workers.

I'd say this reflects the basic state of the practice in flexible work arrangements, which are still fairly new in too many organizations. Once policies that truly work are established and implemented, expectations will be managed better between the generations. Not that this conflict will entirely go away, but we can expect improvements over time.

11:42:39 AM