To realistically measure the customer experience, however, you need to establish and follow a disciplined process that will reveal what truly matters to your customers. The process entails the following five steps.
6:00:06 PM    

And how can we learn from its strength and its limitations, to be better and more effective communicators?
6:00:05 PM    

In both cases, the brands dialed into the specifics of the humor, tone, message, and design they know to be effective for their existing typically male market, but they developed approaches that definitely invited women into that conversation.
6:00:05 PM    

Nick thinks so. In fact, he says that the job of the web writer becomes even more critical.
6:00:04 PM    

What's the big idea? Not to sound flippant, but you need one. Because without it, it's likely your campaign, product launch, or brand repositioning won't be memorable—or particularly effective. Here's where to start.
6:00:04 PM    

Here are six questions that will help you develop your marketing story.
6:00:03 PM    

With so much attention given to Web 2.0 and its technology-enabled marketing tactics, marketers using traditional approaches are under increased pressure to become more digital and technology driven.
6:00:03 PM    

There is only so much time in a day right?

So it just makes sense to focus as much of your time as possible on the things that produce the highest payoff.

Most small business owners are do-it-yourself types and get sucked into doing the littlest silly work faster than you can say “Oh look, the copier is jammed again.”

If you want to achieve any of your goals and finally start making what you are worth then you’ve got to find a way to stop doing $5/hr work. Period.

As you might have suspected, I believe that every business owner’s highest payoff work or best use of time is any amount of time spent doing effective marketing.

Here’s a little math quiz that I suggest you play with to help drive home this point. Figure out how much money you make annually or, better yet, how much you want or need to make annually to achieve your dreams and goals.

Now, divide that number by 2080. (That’s the number you get if you work 40 hours a week for 52 weeks a year - I know, I know, you work 80 hours a week but just work with me here.)

The answer you get is what I call your PAY or Personal Average Yield. The idea here is to pin down what your work is worth an hour and realize that if you can hire someone to do any of the things you currently spend your time on for less than that number, you can’t afford to do it yourself - did I mention that you could use the spare time to do some marketing.

So let’s run some numbers. Let’s say that you want to make $150,000 per year. Well, using our little formula that means that you need to be doing work that is worth a little over $72/hr - 8 hours a day.

But guess what…we haven’t even factored in any overhead or costs of doing business. That number might really get big if you’ve got those as well.

This is the point at which many people finally come to understand that they are undercharging for their services…but that’s another issue all together.

So I ask you. Is fiddling with the copier, chatting with the mailman, running to the office supply store, making deliveries, or returning meaningless email paying you $72/hr? For that matter, doesn’t mowing your own grass, washing your own car, cleaning your own windows take you away from marketing your business? I know, now I’m asking you to give up most of the fun things you like to do everyday but hey, if you can get the neighbor kid to mow your grass for anything less than $100/hr, therefore giving you 3 hours to write a killer sales letter - it’s probably a steal

Figure out your PAY number, paint it on the wall in your office, and then go about setting up your business in a way that allows you to focus on the only things that can really pay that kind of money: marketing, innovation, and customer service. – cause everything else is just a cost.

5:00:02 PM