The headline is misleading as the root cause is the failure of the system to change its processes to reflect a network society vs a top-down society.  The article actually points at reasons why automating current practices, or "paving the cowpath" is not necessarily the shortest distance to the goal (Of course, I am reminded that the cowpath exists because it poses the least risk to the cow as it saunters up and down the hill).

Educational technology fails to deliver on its promises, report says. The boom in educational technology has not lived up to its promise of revolutionizing the classroom and making higher education more profitable, two professors conclude in a report scheduled to be released today. (for subscribers) [Chronicle.com - Today's News]