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	Sunday, October 03, 2004

There is always a better way to announce bad news.   (on jokes)   /* This is an anecdote I liked to illustrate that it makes a difference how you communicate bad news */    A large two engine train was crossing America. After they had gone some distance one of the engines broke down.  "No problem," the engineer thought, and carried on at half-power.   Further on down the line, the other engine broke down, and the train came to a standstill. The engineer decided he should inform the passengers about why the train had stopped, and made the following announcement:   "Ladies and gentlemen, I have some good news and some bad news. The bad news is that both engines have failed, and we will be stuck here for some time. The good news is that this is a train and not a plane."     11:25:35 AM     comment []   trackback []