Saturday, August 5, 2006

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awesome youtube video of The Tempations v The Four Tops comment []  trackback []

Oliver got a lemon. Originally posted here, Oliver at mobilecrunch has obviously received a bad machine.  Sometimes this does happen.  I work at a university and we have hundreds of users and hundred of macs in labs.  Additionally, there are always new machines coming in.  So with around a thousand machines average over the past three years we have had a couple of issues.  Of course, they drive me crazy and I complain.  Then I get the speach from the maintenance guys about how lucky I am compared to the Dell and HP warranty work that fills there shop up from day to day.  Hmm. Does having a better maintenance record excuse Apple from these issues?  No.  Their reputation deserves better.  As near to 100% as possible. The reason is because those few people that have a buggy machine are import to our community whether they are students in a lab or writing a serious blog. That being said I really wish Apple would just replace buggy machines immediately and diagnose them in their own labs.  I had one faculty member with a brand-new 20" iMac go through the apple-care woes.  First they changed the logic board, then the graphics card, then the ram, then the display, then ... well I called and complained (this had been three weeks now) and got a new machine.  Other serious problems typically related to the fan in a G5 disabling the machine and costing us a set in a lab. I'm sorry Oliver that you got a lemon.  This doesn't extend to the brand. Technorati Tags: lemons, apple comment []  trackback []