Dear "Dave S.",
I am going to take the chance of sending you my question because
clearly, you took the time to write "I apologize however there are a
number of email addresses the response could come from." into the body
of the pre-written email support response, which incidentally is
completely irrelevant to the question I sent.
Dave, I was a Comcast package (internet and cable) subscriber before,
but haven't purchased it here in CT because I find the long-term price
structure a little troubling. Comcast discounts packages for the first
3 months, then raises the price for essentially repeat customers.
Honestly, I think this is insulting. Why not reward your customers who
stay with you?
I'd be ready to sign up for ip phone/cable/internet in a heartbeat, if
I knew that I wasn't going to be penalized for staying with Comcast. It
is especially annoying that Comcast continues to send direct mail to
existing customers letting them know of sales deals for which they are
not eligible.
Is there any chance that Comcast will change this practice?
Thanks,
David
On 9/19/05, Digital Phone - New England <digitalphone_bos@cable.comcast.com>; wrote:Dear David Kluskiewicz,
Thank you for taking the time to write us.
I
apologize however there are a number of email addresses the response
could come from. For information on promotional offers, please contact
our sales department at 1-888-266-2278 or visit us at www.comcast.com.
Thank
you for the opportunity to assist you. If you need further assistance
with any of your Comcast services please reply to this email and we
will be happy to assist you. Thank you again for choosing Comcast we
appreciate your business.
***** Like many others in our
community we have been greatly effected by the recent disaster in the
Gulf Coast area. If you would like to join us in assisting our fellow
citizens in the disaster areas please visit our Comcast Hurricane
Relief site at: http://www.comcast.net/hurrica
nerelief/ Here you will find many options and ways that you can help. *****
For
immediate resolution of your issues, we offer our customers the ability
to Secure Chat with a Live
representative:
Internet Related Issues:
http://www.comcastsupport.com/sdcxuser/lachat/user/userchatstart.asp
Cable Television Video Related Issues:
http://www.comcastsupport.com/videochat
Did
you know that Comcast offers free Antivirus, Firewall and Privacy
software for all of our Comcast Internet users? You can find this
great McAfee software at: http://www.comcast.net/security/mcafee/
Sincerely,
Dave S.
Comcast Electronic Customer Care - New England
