Dear David Kluskiewicz,
Thank you for taking the time to write us.
At
Comcast, we constantly evaluate ourselves against other ISPs to ensure
that we can continue to be the industry leader in speed, reliability
and value. Our pricing structure and promotional offers are determined
by our findings and are based on many factors, such as network
maintenance and our ability to provide choice services to our
subscribers, such as McAfee Anti-Virus, Rhapsody music, and PhotoShow
Deluxe. Because we are always re-evaluating our offerings, it is
difficult to make any long-term projections about our pricing structure
and promotional practices, particularly our frequently-changing
promotional offers.
We understand that you demand exceptional
value from our services. We are pleased that you have presented us
with the opportunity to demonstrate to you why Comcast is the number 1
Broadband ISP in the US. We Deliver Value! Our Comcast High Speed
Internet service provides you more for your money than any other
service can.
We have the fastest speeds 6 Mbps standard and the
option to purchase 8 Mbps services with the most reliable-always on
connection. We have recently added Rhapsody radio and Music choice
services A complimentary subscription the the McAfee security suite as
well as a variety of new features on our homepage. We will continue to
offer the industry best products and services that you have come to
expect. Comcast is not satisfied with just giving you the best service
today, we are always looking to bring you even better service tomorrow.
Comcast customers receive the exclusive features and content of
Comcast.net
where they can take advantage of special offers from the Comcast Photo
Center and access their online storage, personal web page and email
from any PC connected to the Internet.
Comcast.net
is constantly being updated and improved to enhance our customers'
experience. Each account can have up to 7 email accounts, which come
with 250 MB of storage space, giving a combined 1.75 GB of storage-an
industry best. Our subscribers can also create personal web pages to
share family photos, or post their resumes; our subscriber can store
important files online so they can be accessed even when away from
home. In addition Comcast has recently launched video mail service at
not extra charge.
We
have even further increased the value of our services through
partnerships with many of the top web service providers available
including:
Match.com - Comcast and
Match.com
are dedicated to connecting people online quickly and efficiently, and
this partnership provides Comcast users direct access to
Match.com's global network of singles.
Comcast Arcade-Powered by RealOne, which offers hundreds of free games.
Games
On Demand- offers our subscribers a way to play full-version PC games
without CD-ROMs. It provides a tremendous variety of games, ready to
play, on demand.
EA Sports- Which offers our subscribers the best fantasy football on the web.
T-Mobile-Partnered
to provide discounted use of Wireless "Hot Spots" at local Border's,
Starbucks and Kinko's stores in the region. T-Mobile has over 3,900
hotspots in North America and 122 in the Boston area alone!
I
hope that I have helped you to understand what makes our service the
best. If you would like additional assistance, please reply to this
email or call us at 1-800-266-2278 (24 Hour customer support).
Thank
you for the opportunity to assist you. If you need further assistance
with any of your Comcast services please reply to this email and we
will be happy to assist you. Thank you again for choosing Comcast we
appreciate your business.
***** Like many others in our
community we have been greatly effected by the recent disaster in the
Gulf Coast area. If you would like to join us in assisting our fellow
citizens in the disaster areas please visit our Comcast Hurricane
Relief site at: http://www.comcast.net/hurricanerelief/ Here you will find many options and ways that you can help. *****
For immediate resolution of your issues, we offer our
customers the ability to Secure Chat with a Live
representative:
Internet Related Issues:
http://www.comcastsupport.com/sdcxuser/lachat/user/userchatstart.asp
Cable Television Video Related Issues:
http://www.comcastsupport.com/videochat
Did
you know that Comcast offers free Antivirus, Firewall and Privacy
software for all of our Comcast Internet users? You can find this
great McAfee software at: http://www.comcast.net/security/mcafee/
Sincerely,
Joanna
