Tuesday, June 20, 2006

Greyhounds Customer Service is for the Dogs! Part 2 Finally we had navigated our way through the bad service. We waited patiently at the door for the Bus Driver to load the final passengers. My son climbed on to the huge greyhound and was on his way to see his friends in California. They pulled out of Las Vegas at 10:40, the bus was due to depart at 10:20 and was scheduled to arrive at 3:30 so I am figuring he would be there at about 4:00 PM. Fourty Five Minutes Later.... My cell phone rings. It is my son he was ranting about the stupid bus driver and air conditioning. I said "What are you saying, it is 107 degrees and he is not running the air conditioning?" He said no "he is running it full blast and we have over heated 3 times." I said "Is it hot in the bus" he said "No it is freezing". "Why is he running it so cold?"  He said; "We had Just past Whiskey Petes Casino and he called and said the bus was having problems and they sent him back to whiskey petes to wait an hour for a new bus." He said; "Now he is joking about everyone having some gambling time, and I think he did this on purpose. He said it has happend to him a lot." My son stayed outside while everyone else headed into the casino. (he is only 17 and there is not much for a 17 year old to do in a casino. To make a long story short, the one hour which would have been 12:15 turned into 2:10 Before another bus ride arrived. The Bus driver got his gambling time, and my son arrived in California just after 7:00 pm. I am have since been told by other people, that the stateline casinos give a lot of perks to bus drivers who bring in big loads of people. I don't know if this guy got to Gamble free or got money or vip treatment or it he just has a gambling problem...or maybe it really was a bad bus, (I doubt it) but I do know my son was 4 hours late to his arrival and noone in my family will ever ride a Greyhound again. Just Because You're Paranoid, Doesn't Mean They're NOT Out To Get You!   Greyhound Lost My Baggage Go Simple But Don't Go Greyhound Another Unsatisfied Greyhounder Greyhound in Court Here is a positive story I found about a customers experience with an airline. Check out this Funny Business! All I could fine about Greyhound were Negative things. Everything positive was written by Greyhound, Greyhound employees or were Greyhound press releases written by emplyees of Greyhound. Since everything written by Greyhound an their employees is positive, I do not see that they will get better. The first step to fixing a problem is to first there is a problem. Obviously Greyhound loves themselves and the employees think nothing is wrong so all will stay the same. 5:08:36 PM    comment []

Greyhounds Customer Service is for the Dogs!. By: Brent Usry School is out, My son decided to go California and hang out with his friends. I booked him a seat online on the greyhound Bus. We arrived at the station 30 minutes early, and got into the Pre-paid will call line. A nice looking young lady about 30 years old, serving our line. In the next 20 minutes, she was still with the same customer, The man at the other counter, a young man about 23 years old, had taken care of everyone, plus a few more who had gotten in his line. If I was in that line I would have been served already. You know the feeling when you finally realize you got into the wrong line! The lady was near serving the only customer she had in line. She looked up at me, then over at the other guy and said; "Is there one line or two?" He stated; "There is only one line. Get in the back of the line sir". I said "I have a prepaid ticket that is why I am in the will call line". He said "we don't have a will call line now get in the back of the line". I said "the sign says will call pre-paid tickets", he then said rasing his voice; "I am not going to tell you again now get in the back of the line" (Now I don't know what kind of derilick, people he is used to dealing with, probably treating them like crap yelling at them then calling the police and having them arrested for nothing! But nobody talks to me like that.) I then said; "First of all you don't talk to me in that tone, and second of all If had gotten into your line when I arrived, I would have already been served. He then yelled "Get in the back of the line NOW!" I thought this guy is unreal, its like he thinks I am his kid. I turned around and went straight to the door that said "DO NOT ENTER Authorized Personnel only!" The young man yelled you can't go in there. I walked right through those doors and the lady inside said, you can't be in here. I said I want to sell the top person in charge, and she said he doesn't see anyone without an appointment. There was a Big red door on the left that said; "Supervisor Do Not Disturb!" I said he'll see me and I walked right in there. There was a lady inside playing games on the computer and I said I need top see the supervisor, "he's kinda busy. "I said "Too Bad, where is he and she said he is out taking a survey". "Well I need someone in charge right now". Then In walked a nicely dressed lady and she said whats the problem? I told her my story, I Said; This company spends millions of dollars a year to attract people like me, who normally take planes. They try to convince us that the bus is a viable alternative, and when we stupidly fall for this BS, and show up here, your employees chase us back to the airport where we belong. With service like this all you ever will attract is bums, derilicks and people who want to travel with guns and knives in their possession, she said "I am terribly sorry sir you are next in line." We walked out to the counter and the lady who first refused service to me, now provided service with a smile and was much faster, with her boss standing there. The moral of the story is: Do Not Stand For Bad Service! Walk Through Those "Do Not Disturb" Doors Insist On Good Service Demand to See the Boss and the Bosses Boss and The Bosses Bosses Boss Back in the day when Wal-mart provided Great customer service all companies were providing good service. As in the Song American Pie; February 3rd, 1959, The Day that Buddy Holly, Ricky Valens and The Big Bopper Died, Became The Day that Music Died. April 6th 1992, The Day Sam Walton Died. Has Become The Day that Customer Service Died. We Do Not Have to Except This Fate; Sam Walton, Did Not Die In Vain! Lets us Bring Back Customer Service, We have the Power to do it. First Me then You then 4,000,000+ Bloggers all Demanding Great Service, Standing In Unison. Service is what Makes America Great! Come One, Come all, Lets all Demand to be Treated with Respect, and Let Us All Insist on Great Service or Else! Or Else What? They who Love Giving Bad Service Shout! And We Respond: Or Else We Will Blog Your Company Out Of Existance! The Power Is Ours NOW! and Remember....... Just Because You're Paranoid, Doesn't Mean They're Not Out To Get You... Its Just A State Of Extra Awareness!©     5:03:49 PM    comment []