Radio Bump

Wednesday, November 20, 2002

So, my hiptop just stopped working over the weekend. It wouldn't connect to the network for either phone or data. It kept telling me its sim wasn't ready. So I took the sim out and put it back in, and reset the device. Still no luck, I did the same thing again, no dice. I started to get frustrated, and finally, I went to the T-Mobile store where I bought it yesterday. They tried the same things I had already done because I clearly couldn't know how to do such things properly. They then told me to call customer care because I would need to request a replacement device. So I called customer care, and they informed me that someone had made a mistake on their end that had knocked all of the hiptops off of the network. So, if your hiptop is not currently working, all you need to do is find someone else with a T-Mobile phone, put your sim card in their phone, wait for a text message, and then put the card back in your hiptop. I'm annoyed that T-Mobile doesn't have better communication with their retail outlets about problems like this.
2:28:52 PM