Wednesday, November 26, 2003

Dell cancels Indian tech support After an onslaught of complaints, computer maker Dell Inc. has stopped using a technical support center in India to handle calls from its corporate customers. Some U.S. customers have complained that the Indian technical-support representatives are difficult to communicate with because of thick accents and scripted responses....more [CNN] This was a bad idea from the start. FIrst of all these are jobs that should stay in the US, and second it is a great example of the general lack of real support for customer service at most US corporations. Dell deserves the black eye, and shows once again why low cost doesn't mean quality...mj 10:33:15 PM

radio beowulf
jardeen.com
my world
my art
my quotes
macandy
macslug
beowulf design
email me

categories
rant, rattle & roll
mac, x and me
one OS to rule them all!

themes
beowulf themes

blogrolling
paul andrews
scripting news
adam curry
doc searls
phil wolff
chris pirillo
wil wheaton
u2 log

misc links
macintouch
macsurfer
macfixit
digital blasphemy
ars technica



cool links
belle and blade
quarlo -- photos ny city
sftv schedule
'24' episode guide
ellis island
eef
anti-dmca
Sincere Choice
jakob nielsen
michael moore