Quality : Searching for excellence? Quality methods are the paths to excellence in products and customer service. This topic covers Deming to Crosby and Six Sigma to Balanced Scorecards.
Updated: 7/20/2002; 8:55:24 AM.

 



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Friday, July 19, 2002


WE'VE SPENT THE LAST COUPLE OF DECADES
Where have all the leaders gone?

tearing down the command-and-control thinking that won two world wars and built a prosperous nation. In our zeal to rid ourselves of tyrants in leadership positions, we also ridded ourselves of many benevolent dictators who could build strong businesses.

We replaced them with pop-psychology management thinking that, while often sound in theory, is difficult to put into practice. Poorly practiced these fads or leadership-by-bestseller concepts lead to some horrible failures. Drucker, Deming, Juran and others had it right. In far too many places, we simply missed it or we allowed endless government intrusion to sap the optimism of our business leaders! Lately, we value style over substance.

The talent myth. I couldn't help being reminded of the steady deterioration in corporate and political leadership over the last twenty years while reading The Talent Myth, Malcolm [Jonathon Delacour]

10:45:02 PM     Comments[]


DOES YOUR BUSINESS HAVE A SURVIVAL STRATEGY?
Does your management team know how to develop one?

"There is nothing in sight that will provide an impetus for a spike in growth,'' writes economist William Dunkelberg in his midyear scan of the small business horizon. Call this the desert island economy. As you do all you can to survive, each day brings renewed hope of recovery. Are you going to let the media's mood determine your business success?  # [John Henry on Business]

10:29:33 PM     Comments[]


© Copyright 2002 Steve Pilgrim.



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