Usability - Out-sourced or In-house?. Should usability work be provided by external consultancies or provided in-house? This is a question that we often encounter when working with clients, many of whom are keen to establish their own usability departments. Of course there is no short answer z depending on the clients situation either alternative may be valid. But there are good reasons for thinking carefully before making a decision either way. [cognitiveArchitects News]
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