Wednesday, July 2, 2003

the freedom to tape? I wrote this piece for CIO Insight, arguing that companies ought to let customers spy on their customer service agents. But I wonder: When you get a recording while on hold that says, "Calls may be monitored to assure quality assurance," doesn't the passive voice already authorize you, the customer, to tape as well? [Lessig Blog] I was *just* thinking about this on the drive in to work this morning! Can you give consent to be recorded but be restricted from recording yourself? This thought started with a Jeep radio commercial that played excerpts from a phone interview with a happy Jeep commercial. At the end, the announcer dashed thru a statement saying that interviewees were told their comments might be used on air. The tone and volume of the statement seemed like the whole thing was a bit sneaky. 11:57:12 AM