As it turns out we didn't have to go Mona Shaw on Comcast after all. Yesterday's reconfiguration of our network went seamlessly. After the Comcast technician arrived at Gulch Manor Mrs. Gulch phoned us and we flew home from work early to offer assistance and learn about the new gear they were installing.
The tech was finished with his part when we arrived but we made him stick around while we reconfigured our router, entering the shiny new static IP number and other stuff we really don't understand. We then tested on the home network. Everything passed.
It was now time to test access from the Internet. We reconfigured the iPhone to use the Edge network and we were able to hit Coyote Gulch by IP number. The last test was to hit the Radio server from the web so that we can post when we're on the road. That passed also.
The tech was kind enough to leave his cell phone number on our paperwork. "Call me if you're not satisfied with tech support again," he said. As it turns out he was part of the old guard from the days of Mile High Cable. He knew about my static IP but claimed it was never static but was called "persistent" by AT&T. When we showed him our notes from January 25th, 2004, when a Comcast tech left me voicemail with my two static IPs he left the subject alone. 4 techs and 3 different stories as to why we had a static IP on the 24 network for four years. It really doesn't matter now. Performance seems to be fine.
Everyone from Comcast, since we called the sales rep last Friday, was helpful and seemed to want to solve the problem. The rep even called us the same day, only a couple of hours after we left voicemail, and it was Super Bowl weekend. We especially want to thank the dude that called Saturday with young children you could overhear in the background. That was above and beyond. We're also happy with the credit they've allowed us. It'll pay for the first 20 months of charges for our static IP.
A couple of hours later our DNS hosting service had changed our record and http://coyotegulch.net was resolving. Tonight will be one week since the outage.
We're still going to test Qwest DSL and look into the Dish network. Things are not as urgent now however. 
5:57:49 PM 
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