It looks like all our troubles are due to Comcast losing our configuration information during last night's power problems in Denver. It's only cost us 4-5 hours, a new router and getting behind on our posting.
For those of you that are trying to get to Coyote Gulch via coyotegulch.net, please be advised that you can't hit the server because Comcast has goofed up our static IPs.
The Comcast agent at Business Services tonight does not have a clue -- so far. Had to hang up on the dude. We don't think that it's possible that Comcast can't look up the static IPs, etc. that they've assigned to a business account. Terrible service.
We're on hold for the next available agent...hoping to get someone with a clue.
Now we're waiting on hold to talk to the senior technician...
Well now we're totally flabbergasted. The tech told me that the static IP numbers we have are not really static numbers at all but DHCP assigned numbers. Well they've worked for 4 years and we know it's just not possible that the DHCP lease could have lasted that long. we've even changed routers in that time so there would have been a new Mac address..
We started with AT&T because Qwest couldn't keep our DSL up back in the last century. Things changed when Comcast bought 'em out. Our recommendation, if you're looking for service, is to avoid Comcast at all costs. An account that we've had for years now isn't what we thought it was and it's going to cost us more each month now to fix a problem we didn't cause.
Comcast service sucks. A four year DHCP lease. Sheesh.
8:39:04 PM
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