I Had No Idea That's What You Called My Group
I have to admit I'd never heard of the term 'Shared Services' before ("...an independent business services group provides human resources, payroll, finance and other support services to business units..."), but I think that's the kind of organization I work in. Still unclear. Anyway, the gist of this Computerworld article is that it might not be working out as planned (or some phase of implementing this kind of organization isn't as clear as it might have been before):
"...shared-services groups are supposed to produce cost savings by consolidating disparate support units into a single entity, and it’s not always clear “how much more bang for the buck you get through consolidating the IT organization,” said Stacy Brandom, senior vice president at J.P. Morgan Chase in New York."
While this article doesn't really make shared-service organizations clearer (to me), their lack of explanation makes me think I'm missing something core in the IT management area. Not that I'm management material anyway, but...
The article does shed some light on another area related to a project we've got going on around here. Jane Ann says about a GE Travel and Expense automation project...
"Her group has had solid success in digitizing and outsourcing some of its operations, including more than $200 million in travel savings, from automating travel and expense processing and holding the chief financial officers of each business unit accountable for their monthly travel spending, Westpheling said."
3:25:34 PM 
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