Donnerstag, 13. März 2003

The Truth is out there: Sometimes we nerds (me being an old nerd) get carried away and our view of the Real World is clouded by the hours we spend in front of the screen, connected to the void via WLAN, bluetooth, DSL and the like. Email and Web are our modes of communication - and we expect you to use them too. Especially if you put that Web-site up that entices me to think that you are a like-minded surfer of the cloud we call - the Net. So anyway (got carried away there for a moment) - interested in buying a new car I visit the Web site of a leading German car company and use their car configurator to build the vehicle of my dreams. Add a few "personal" lines to the car dealer, request a couple of different offers and off the whole thing goes via the click of a button. Simple, Easy, Good. In my request I state clearly that I expect a response via email. Simple. And then nothing happens. No reply. No nothing. A day passes, then another, and another. In total a week passes before something happens. I get a phone call from the car salesperson. Now note I did not include a phone-number in my message - so they looked it up in the phone book (smart guys them sales people). When he calls me the guy rattles out a list of figures - too quickly for me to write down and proudly states "we got the email - we're on the ball!". Thanks.

Weather Report: Steven has posted another community report.