13 August 2003

Ross Mayfield: interruption 'taxes' in IM, email, phonecalls includes good stats for Peopleware fans. As you'd expect, generally an inverse relationship between how personal and 'intense' the type of interruption is (phonecall, email etc) and time-to-recover-from-interruption, except that IM (which has more presence than email) may extract a lower interruption tax. Another reason to use it in the office? 11:59:28 AM     comments

Businesses: managing real-time communications critical Businesses: managing real-time communications is as important as managing real-time processes. Put another way: PR is increasingly an internal exercise because external PR just happens, leaks out of the company via your employees. So, Ross says, trust your employees, teach them and empower them. Trust being the key verb here. (cf Cluetrain of course, and Semler/Semco.) 11:55:05 AM     comments

Designers: selling down not up Politics considered helpful in the selling-your-design game. The title itself -- Make It Bigger-- refers to Paula's endless battle to help clients be able to see the design clearly, and accept it without the layers of hierarchy pissing on it (my words, not hers). By end running the hierarchy and then selling down rather than up, she is able to avoid watered-down design arriving for final approval. 11:49:04 AM     comments

BBC: Phone tones to beat CD singles The lines cross on the graph. 11:42:18 AM     comments