Is perfection a good (business) strategy?
People obviously do not believe in perfection. I have rarely encountered a client that was was happy with a job without a comment, an amendment or even drastic changes. Typesetters used to include small mistakes in their jobs so clients could complain about something and, in this way, get the impression of a) actually getting some work done for their money, b) having participated in the job c) being more intelligent than the typesetter. You can replace that last phrase by "being superior to the typesetter".
I have found this to be true in many domains.
At the office, your boss likes to prove to the world that he is superior (after all, he's the boss, no?) and WILL find something to argue about - whatever you do.
Go to an administration to obtain whatever you want to obtain and the permitting official behind the counter will most likely find something to argue about.
Etc, etc.
So, if you want to obtain something or if you're presenting a job, include some minor imperfection and give the permitting person something to chew on.
8:48:12 AM
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