Thursday, April 10, 2003

eGovernment Transformation. This post is about Utah but the infomation is usefull for all states. Accenture just released a new study on eGovernment. They report that it is much more extensive than previous studies.  The study presents these findings: eGovernment matures through several levels Value is driving eGovernment CRM underpins eGovernment - applications should be focused on customer intentions Increasing "take-up" is a priority eGovernment targets need to match the objectives of new programs The eGovernment maturity model presented by Accenture extends the maturity model presented to the State of Utah last summer by Phil Windley and consists of the following five levels (see page 8 of the document for details): Online Presence Basic Capability Service Availability Mature Delivery Service Transformation Within a large governmental organization, state or federal, there are agencies that exist at varying levels on the maturity chart.  One goal has to be to elevate all agencies.  Typically this role belongs to the CIO or a designee.   The paper ranks Canada as the top provider of eGovernment services, stating, "Canada ’s success is built on a relentless drive to improve."  The US is ranked 3rd after Canada with Denmark coming in 4th out of the 22 nations surveyed.  The document states that wide-scale eGovernment maturity requires clear leadership —either through an individual or through a central coordinating body.  In Utah, that body is the Utah Product Management Council which consists of eGovernment product managers from each of the departments of state government.  Goals for the Council were elaborated earlier this year and are consistent with the direction recommended by Accenture.   Finally, the recommendation is made that governments should look for opportunities to encourage collaboration/integration across agencies where appropriate.This will offer the greatest opportunity for increased operational efficiencies and more cohesive, intuitive service delivery processes for citizens and businesses alike.businesses.  That is the role of Utah's enterprise projects.  Although progress has slowed during transition on some of these projects, they are still an important  part of the eGovernment strategy for the State and some of our best people are involved with these projects. [David Fletcher's Government and Technology Weblog] comment [] 5:58:16 PM     My friends are wondering about all the noise from Microsoft's CE team lately. Yesterday a research firm said that within a few years Windows CE will outsell Windows. Well, this sounds like a little "playing with the statistics." Yeah, there might be more UNITS sold, but is a cell phone as important as one desktop running XP? I'd argue that one desktop sold is more important than 20 cell phones. [The Scobleizer Weblog] comment [] 5:47:07 PM     Here is a post comparing blogs with frontpage. On the other hand, Chris Anderson (one of the smartest guys inside Microsoft, although I love how the smartest guys play the dumbest) is asking "why is [weblogging] catching on? Why should we care?" Then he goes on to compare weblogging to FrontPage and other Microsoft products. In 1996 Microsoft named me one of the top five users of FrontPage. How is it different? Let me count the ways. 1) Weblogs let me publish fast. 2) Weblogs report to weblogs.com, so Google (and others) learn that I've updated. 3) Weblogs publish an RSS/XML file, so that folks who want to use a news aggregator can read me. 4) Weblogs are easier to use. I type, I click on "post to weblog." FrontPage requires much much more knowledge to get a similar site built. What's the big deal? I think Chris gets it a whole lot more than he's letting onto. If the FrontPage team wants some consulting, you know where to find me. [The Scobleizer Weblog] comment [] 5:42:49 PM     Illinois Real-time, Online Reference Service Debuts!. One quick note to let Illinois residents know that Illinois' My Web Librarian reference service officially opened for business yesterday. The next time you can't find something on Google, want to ensure an accurate answer, or just want to take advantage of the best resources available to you, head over to MyWebLibrarian.com and ask away! [The Shifted Librarian] comment [] 5:34:45 PM     RSS Aggregators Galore. Haiko Hebig is maintaining a wonderful RSS Feed Reader / News Aggregators Directory that is organized by operating system and includes annotations. Very handy! "It is suprising to see how many different, yet similar looking Windows feed readers exist - has become writing a .NET feed reader the modern hello world application?" [The Shifted Librarian] comment [] 5:34:13 PM     The Future of IT Consulting. The Future of IT Consulting. Harvard Business School has a new working paper on the future of IT consulting. The paper is only available in excerpt, but there is an interview with its authors  [Windley's Enterprise Computing Weblog] comment [] Google It! 5:26:04 PM

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