Saturday, August 10, 2002

Heres and interesting concept from George F. Colony, Chairman of the Board and CEO, Forrester  Injecting technology into a company without process and organizational change creates waste and chaos.  MORE.... His solutions? 1. If you don't have a good idea of how you are going to change process and organization, don't inject technology 2. If you're a CIO, require a process and organizational change plan before you check off on the technology plan 3. IBM's charge into services is the future for all large vendors.  4.  IT will have to take a collaborative approach to projects. This means close cooperation between IT, marketing groups, and business groups. The t-shirts, turtlenecks, and ties must work together to align technology, process, and organization.   5.The tech recovery will remain slow. Technology can pop into a company quickly -- technology + organization + process will take a lot longer to sell and implement.  As for me, I am willing to wear a turtleneck! 4:47:10 PM     The August issue of Darwin magazine has an interesting article about communication. The Closed Loop Organization. Communication feedback is the key to organizational good health.  And technology is the medicine. BY MICHAEL ATHERTON The parts that struck me.. ....There are two primary challenges. The first is cultural and involves developing a management environment that embraces targeted communication and feedback. Managers must forgo shotgun techniques of the past that involve blasting out edicts to everyone and then moving on without verifying they were received, understood and implemented. The second is developing a technological infrastructure that enables directed communication coupled with results monitoring and feedback. He goes into detail on Communication strategies and charts.  He also describes a software package that <magically it seems to me> identifies what message to send to which person and coordinates it response.  The article also has an interesting graphic about communication. I posted it because I found it interesting given the communication strategies I am seeing as we move to DIT, but more importantly, I want to see how to post one! 4:21:47 PM     Bob Artner, VP for TechRepublic,  hosts an IT Leadership web log for CIOs, IT directors and managers has a regular weekly column that includes an "Artner's Law".  Heres  an interesting one. Law of Brainstorming Encouragement If you like the box, it's often hard to think outside of it Corollary: If you make people feel safe, they can think wild I am thinking just how true I have sometimes found that to be. As we move to DIT this obserrvation will play out.  I see the real challenge is making the people feel safe, they can be coaxed out the box. 3:24:42 PM

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