Building Operational Excellence: An Exercise. 
[Windley's Enterprise Computing Weblog] ....I'm reading a book by Bruce Allen and Dale Kutnick called "Building Operational Excellence: IT People and Process Best Practices." Allen is a Vice President and Kutnick is CEO of the META group. I'm about one-third through this book and really enjoying it. I'll write a full review of the book later, but there was something that caught my eye in Chapter 2 that I thought was worth noting now.
8:02:59 PM 
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