Jira
I've been using Jira for a while now, and am really impressed. The first thing that struck me was its speed, both in its implementation and the way it all fits together. As an example, the first time I got it up and running, I remember the distinct 'wow' factor of being able to setup users, projects, etc. with brilliant responsiveness from the application and at the same time finding all the features, buttons, etc. just where I would expect them to be.
Indeed, its so slick that its easy to forget its a web application!
For more details, follow Mike Cannon-Brookes' (one of the Jira authors) blog. Hell, follow his blog anyway if you're a Java techie - he says a lot of interesting stuff.
3:50:44 PM 
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