Dear Customer,
Egghead.com has discovered that a hacker has accessed our computer systems,
potentially including our customer databases. While there is no indication
that any customer information has been compromised, as a precautionary
measure, we have taken immediate steps to protect you by contacting the
credit card companies with whom we work. They are in the process of
alerting card issuers and banks so that they can take the necessary steps to
ensure the security of cardholders who may be affected.
We wish to underscore that we have taken these steps as precautions. We
have no information at this time to suggest that any credit card information
has been compromised. We are investigating this possibility, and we are
doing everything we can to proactively protect you. If you would like
further information, you may wish to contact the issuer of your credit card
to determine what steps they are taking. We regret any inconvenience this
may cause you.
We issued a press release on this matter earlier today. [...] If you have
additional questions, please call our customer service team at 1-800-EGGHEAD
(344-4323).
Respectfully,
Jeff Sheahan, President & CEO, Egghead.com, Inc.
[The Press Release notes that Egghead has "retained the world's leading
computer security experts to conduct a thorough investigation of our
security procedures and an analysis of this breach." PGN] ["Egghead.com Special Update" via risks-digest Volume 21, Issue 16]
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