WRAL-TV Online reports that the Microsoft Network (MSN) has agreed to pay
back dozens of people who received huge Internet phone bills by mistake.
http://www.wral-tv.com/features/5onyourside/2001/0426-msn-second-folo/
"Combined, complainants were billed more than $13,000 in unexpected charges.
For about a month when the Wake County customers accessed the Internet, they
were routed to a long distance Chapel Hill number -- a number they did not
know they had been switched to.
John Bason, a spokesman for the North Carolina Department of Justice, says
the situation definitely needs to be addressed." ... "Microsoft is telling
the Attorney General's office that the error was theirs and agreed to pay
back consumers. Any MSN customers who were erroneously billed must file a
complaint with the Attorney General's office at 919-xxx-xxxx."
Steve Holzworth, Senior Systems Developer, SAS Institute, Cary, N.C.
Open Systems R&D VMS/MAC/UNIX [Steve Holzworth via risks-digest Volume 21, Issue 37]
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