Remail Website. "The Collaborative User Experience (CUE) team in IBM Research has spent nearly a decade studying email. Not only has email become one of the most pervasive and successful collaborative tools available, it has also become a key component of IBM's Lotus Software offerings. In many ways, email can be seen as a victim of its own success -- users increasingly suffer from overload and interruptions as well as use email in a manner for which it was not intended. To meet the challenges in researching email, we have taken a multifaceted approach to data collection." [xBlog: The visual thinking weblog | XPLANE]
To do or continue research on email, the IBM study is a good source.
7:27:14 AM 
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