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Friday, July 23, 2004
 

@ Mobile Location Spam...

There is a lot of excitement about the potential of location-based services. All kinds of applications are being dreamt up, but what they have in common is interrupting the user with a message when they enter into a zone of interest. The problem is how to set up rules sufficiently intelligent that the messages received are actually wanted, or useful. Clearly, careful opt-in schemes are one solution, but rather crude. This option denies the genuine possibility of receiving useful information without expressly signing up for it.

Opt-in is really a defence mechanism, not an information filter. In a "whole product" seamless information experience, one might argue that "the system" ought to know what I'm interested in and send me useful stuff without me asking for it. In other words, opt-in is clumsy.

Intelligent push of location-sensitive information requires an agent that understands our interests and habits. This requires a wider scope than just retailing. Someone interested in archaeology might be willing to receive information about important sites as they drive past. If this sounds mundane (“I don’t want that...”), the trick is to ponder on which convergence of information and spatial contexts would interest you. Experience of giving many courses in this area has taught me that everyone eventually comes up with not just one, but many such contexts that suit them.

Nonetheless, spam is still a real problem. In the email world, it is potentially a killer for wireless email without effective defences. Any wireless email solution has to include spam-defence as a must-have, in addition to a variety of other context sensitive filters, adjusting content by the moment, movement, and for “me” (as discussed in my book).

In Europe, the law is clear that mobile push advertisement services must be explicit opt-in. In the US, similar legal trends are emerging, following on the heels of the CAN-SPAM edict against email spamming.  Brian McWilliams describes a lawsuit filed last month by Verizon against 50 unidentified “John Does” who are spamming mobiles.

Clearly, a strong legal deterrent is useful, but we need to tread carefully. How do we cater for intelligent location-based advertising? For example, would it be legally justifiable to say, “I knew that Joe Soap was interested in buying a new Mazda (from his web surfing 3rd party cookies - see previous post), which is why I sent the message”? Is it a variation on the “open gate” invitation to the front door in UK case law?

 


10:38:50 AM      


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