I've been using first NetFlix, then Blockbuster, for almost 3 years, to have DVDs delivered straight to my mailbox. For a fixed price, I get to have 3 movies out at a time. I typically try to balance this: 1 kids movie, 1 family movie, 1 grown-up movie. So as any remotely geeky reader will undoubtedly have already inferred, I am thinking that the "queue" functionality they provide could be improved to support this kind of requirement.
As things stand now, you get only 1 queue. You can re-arrange the priority of items within it, which directly translates to the order you receive them. So, if you are returning your family movie, but the next item in the queue is a grown-up movie, you can set a new order that makes a family movie the new #1, so that that will be the replacement you receive, thus keeping your "inventory" balanced.
I know they want/need to keep things simple, but wouldn't it be nice if they offered an advanced option for multiple queues, a number corresponding to the number of movies your plan lets you have out at one time (3 in my case)? That would automatically keep your inventory in balance.
UPDATE: My friend Gim says that NetFlix does have this feature.
10:24:05 AM 
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