Updated: 4/5/2006; 9:06:32 PM.
Software Features
This category inspired by the lazyweb concept for features
        

Monday, March 13, 2006
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On our prior cordless phone, you toggled off of speakerphone mode by pressing the Talk key. That phone had a separate off key, I think.

Our cordless phone has a nice useability glitch. There is a big key on the left that says "TALK (end)"--in other words, and on/off toggle. Next to it is a key that says SPKR--to switch to speakerphone mode. So the question is--what do you do to turn off speakerphone mode? My intuition says: toggle the SPKR button. WRONG! That ends the conversation.

Like many useability glitches, the way you stumble into it involves a Murphy's law corrolary: the worse possible time. Just imagine--you make the dreaded call to customer service, and since "wait times are averaging 13 minutes", you turn on the speakerphone and lay the phone next to the keyboard. 13 minutes later, when the CSR starts to answer, you pick up the phone. Intending to put it in handset-mode, you press the SPKR key again, AND HANG UP!

As a tangent, this makes me realize that the IRV platform in general lacks any feature along the lines of "Warning--you are about to terminate your connection! Is this what you want to do?"


8:48:33 AM    comment []

© Copyright 2006 Erik Neu.
 
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