|Friday, March 4, 2005|
Skype Journal Launched
Curious? Go here.
This is great news for Skype addicts like me, who don't really play in the forums. What better than to get a huge range of news, views and info about Skype in your newsreader. Am sure the folk with their teeth into VOIP and Skype will appreciate it too.
From the launch post at Unbound Spiral:
"So I'm switching on the 'Skype Journal', independent news, views and support for the Skype community. A developer community is already growing up rapidly around Skype. Along with hardware manufacturers this industry needs a vehicle to grow the total market. Concurrently Skypers need information and all want to learn new ways to go Skype.
So where's the business model?
We are seeking:
We plan to provide and have planned:
Way to go Stuart and Bill ! Great actionable sense after being so generous with your understanding of Skype and its potential, and for stretching our Skype boundaries.
All the best.
8:26:36 PM comment  trackback 
Nirantar - Hindi Blogzine
Nirantar is the world's first Hindi language blogzine. Congratulations Debashish and the whole team. Am proud to be a part of the first issue - Debashish has done a fine job of translating into Hindi, the article I did on the Indian Blogging Scene. And there's also the Hindi blog radio, Blognaad, that has audioblogs. Pretty cool stuff. Try it if you want to sample some spoken Hindi !
I'll be posting the article I did in English for the cover story soon.
7:40:11 PM comment  trackback 
Its a Bloggie Month
Did I forget to mention that in between all my client projects, I've been meeting lots and lots of bloggers. Its been a wonderfully rich 'meetings with bloggers' couple of months. Started off with an entertaining evening with a bunch of Bombay Bloggers where among much coffee and guppa, I gained some insight into Libertarianism - cartels that speak of ''individual choice'' - don't ask me to spell that out more :):).
Rajesh, Hemant (my husband who btw is a blog-spouse and not a blogger himself) and I had a lovely evening with Ethan and his wife Rachel who were in Bombay for a night. The place was nice, food was good and the company awesome. They went on to Rajasthan, Delhi and Agra and Rachel has an amazing account of their travels with loads of photos.
The very next day I met up with Pip Coburn of UBS, who I had earlier come across as the co-host of Jerry's Weekly Yi-Tan Calls. He was in Bombay for NASSCOM. We had a fun evening walking barefoot on Juhu beach, then some sea-food at my favourite restaurant followed up by coffee at Mocha. We shared our experiences and wonder at how social technologies can and do bring greater collaboration among groups. And talked about lots of other things - Pip has triplets - wow !
On Wednesday, Rohit spent the day with Andy Carvin of the Digital Divide Network, showing him around Bombay. Andy's here to attend the Baramati conference. I met them for a couple of hours between meetings with clients who are visiting from the US on the year-long ethnographies I have been doing. Over paninis and raspberry drinks and a cherry-flavoured hookah, we talked about the difference between Bombay and Delhi, about podcasting and mobcasting, and Andy did some quick on-the-spot podcasts as we spoke.
Jerry Michalski is in Bombay from Saturday through Tuesday - Jerry, am going to try my damnest to be back in Bombay from Delhi before you leave for Bangalore !
Later this month, some of the Worldchanging contributors and my friend and fellow researcher Simon Roberts of Ideas Bazaar are going to be in Delhi for Doors of Perception. I really hope I can make it there too.
8:21:39 AM comment  trackback 
Global Knowledge Review February Issue
The February issue of the Global Knowledge Review is out. Every issue has one article published online - this month its one i wrote called Get that smile from the heart. I'd touched upon the issue of Client Delight in a post last year, and fleshed it out with some more thinking for the article. Here's an excerpt where i draw the difference between customer satisfaction and delight.
While such programs deliver on expectations, customers today 'expect' far more from them. Service organizations try and out-do each other vying to send the most innovative New Year card - this year with a bottle of champagne attached, for instance. Copycat marketing programs with high budgets do the same. Does that delight you? Unfortunately, these gestures though bigger, aren't always better. If you are a high value customer, more often than not, you are the 20% for a whole host of service providers. These gestures have become hygiene factors, offered to all in that group, they aren't impromptu, they've lost their element of surprise, and aren't unexpected anymore. Cynical customers see through these and don't want to pay to sustain them. And sometimes, they'd rather not see the plastic smile.
We see the mushrooming of several small boutique service organizations. The genesis is in individuals breaking away from larger groups and starting their own boutiques. They can do this because they carry clients with them. Is it simply because of their skills? What is it? The promise is always the same - more expertise, lower overheads, talk to me without the layers. De-layering requires empowerment. In large service businesses, this is always more difficult as the labor is often low cost low wage, and there is high turnover. Still it is that 'X' factor that makes for delight, and binds the client to the provider.
There are lots of interesting articles in the February issue, on knowledge mapping (Denham at his eloquent self), the ubiquity of storytelling, on the social life of KM tools, on why traditional KM systems fail to succeed in Indian organisations, on knowledge risk. Check them out!
6:46:04 AM comment  trackback 
Copyright 2009 Dina Mehta