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Thursday, 1 April 2004 |
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Foxtel Digital Installation Resheduled
So the folks from Foxtel have finally called me and rescheduled the installation service. The industrial dispute is over and the installations can continue. Hurrah The annoying thing about this process is the how the fools from the call center kept calling my home during the day, and kept asking for 'Frank Arrigo'. My wife would answer and tell them that I was at work, however she could assist. The call center monkeys wouldn't speak to my wife, because they could only speak to "Frank Arrigo", even though the account is in both our names. This is such an example of really poor customer service - not doing what is right for the customer and following the letter of the law. So typical of a poorly run organisation who forgots what business they are in. April 16 2004 is the magical date - some time between 12pm and 5pm an installer will come and make the magic happen. Finger's crossed.
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Google to Test E-Mail in Challenge to Rivals (Reuters). Reuters - Google Inc., the world's No. 1 Internet search provider, said on Wednesday it will begin testing a free search-based e-mail product called Gmail, as it battles rivals Yahoo Inc. and Microsoft Corp.'s MSN. [Yahoo! News - Most Viewed] sounds like an april fool's story to me!
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