Saturday, June 19, 2004

Surly but not rebellious. In our meeting with HP's Chief Marketing Officer, Mike Winkler, Mike told us about the following advice for charging customers, which he attributed to Michael Blumenthal, CEO of Sperry, later Unisys: How do you know when you are charging customers enough money? When they are surly but not rebellious. Hillarious advice. And so true. I can only find one site that mentions the "surly but not rebellious" tag (click title). Any others out there? 5:13:20 AM    comment []  trackback []