Quality : Searching for excellence? Quality methods are the paths to excellence in products and customer service. This topic covers Deming to Crosby and Six Sigma to Balanced Scorecards.
Updated: 6/5/2002; 1:40:34 AM.

 



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Saturday, April 20, 2002


Henry Petroski

I have many of Petroski's books in my library. If you have any interest at all in design, engineering or the processes by which ideas become "things," you should read his books. I'll read this one during the next week.

'Paperboy': Memoir of a Perfectly Normal Boyhood. Henry Petroski, an engineer and author, recounts an all-American childhood delivering papers. By Clyde Haberman. [New York Times: Books]


10:19:45 AM     Comments[]


© Copyright 2002 Steve Pilgrim.



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