Quality : Searching for excellence? Quality methods are the paths to excellence in products and customer service. This topic covers Deming to Crosby and Six Sigma to Balanced Scorecards.
Updated: 6/5/2002; 1:40:41 AM.

 



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Thursday, April 25, 2002


Quality = conformance to requirements!

The Workaround: 32 Steps to Frustration. Some software companies often don't even try to fix what is wrong with their product. They say it's up to you to "work around" the problem. By Peter Meyers. [New York Times: Technology]


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