Outsourcing
Gartner Group, 5/1/02, Mark Nicollett: The IT Operations Group’s Role in Outsourcing
The IT operations group needs to position internal services with respect to outsourcing alternatives. Selective outsourcing may improve internal services and reduce costs.
The rise of various types of outsourcing presents new challenges, opportunities and risks to the IT operations group and the enterprise. Cost reduction — contrary to Gartner advice — is frequently the primary motivation for outsourcing IT operations. In many cases, expectations are not met because the outsourcing contract is developed with a poor understanding of current costs and little insight into how the costs will change as the environment changes. Enterprises that use an outsourcer without a clear understanding of current IT operations services run the risk of contracting for services that do not meet explicit or undocumented requirements.
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c|net, 5/1/02: IBM furthers self-governing server work
By Stephen Shankland
IBM has begun a new phase of its work to decrease corporate reliance on expensive computer administrators, with plans to release software later this year that balances work across many computers.
Big Blue is demonstrating a second phase in its eLiza plan to build autonomic computers that can anticipate and recover from problems without human intervention. Now IBM is showing software called Enterprise Workload Manager that governs not just single servers but groups, monitoring the machines and shifting work among them.
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Comuterworld, 5/1/02: Gartner: Microsoft licensing could push users to StarOffice
By PATRICK THIBODEAU
End-user unrest over Microsoft Corp.'s enterprise licensing plan may prompt some companies to move from Microsoft Office suite to rival Sun Microsystems Inc.'s personal productivity suite, StarOffice, predicts Gartner Group Inc.
Gartner is estimating that StarOffice has a slightly better than 50-50 chance of taking 10% of the office productivity suite market --at Microsoft's expense -- by the end of 2004.
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