IT Services
Gartner, 2/24/03: Flexibility and Satisfied Users With IT Services Utility Model
Regardless of whether IT services are outsourced or in-sourced, the sourcing model enables a healthcare organization to more-effectively and economically manage its enterprise resources and staff productivity.
Sourcing, outsourcing, in-sourcing. What do all of these terms mean? Gartner defines sourcing as "the dynamic delivery of internal and external, business- or IT-oriented, resources and services, to ensure that business objectives are met" (see "How to Build a Sourcing Strategy"). Within this definition, IT services can be provided internally (in-sourcing) or externally (outsourcing); outsourced services may be completely or partially (selectively) provided externally. But what really differentiates sourcing?
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Gartner, 2/25/03: Worldwide IT Services Market Definitions, 1Q03
Market Statistics Overview and Methodology
Each year, Gartner Dataquest surveys IT services vendors to estimate annual sales and develop market size estimates for the major markets in the world. The survey covers about 400 vendors active in one or more of the following market segments:
Hardware maintenance and support
Software maintenance and support
Consulting services
Development and integration services
IT management services
Process management services
The information gathered from this survey enables Gartner Dataquest to maintain its dynamic database of vendor revenue data for each industry segment. The market segmentation and definitions are useful for guiding survey participants as well as for helping readers understand and interpret the market forecasts.
We modify the definitions and segmentation as needed to reflect changes in the IT services marketplace.
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Gartner, 2/19/03: IT Services Providers Manage Utilization for Performance
Abstract: Utilization is recovering from a long slump that afflicted most types and sizes of IT services provider. However, the recently reported numbers are not as positive as they first seem.
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IT Management
Computerworld, 2/26/03: How to wow CXOs with IT value
By THOMAS HOFFMAN
SCOTTSDALE, Ariz. -- CIOs often have trouble communicating to senior management the value IT investments can deliver to their organizations. After an upgrade to his company's global network infrastructure last year, Baxter International Inc. CIO John Moon decided to take matters into his own hands.
After the networking project was done, Moon handed each of the business leaders at a postproduction senior management meeting a yellow cable. He then told them that "no matter where you are in the world [at any of the company's 300 offices], plug this into the wall, and you'll be connected" to the Deerfield, Ill.-based health care company's global network.
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Mobile
The Wall Street Journal, 2/27/03: The Palm Tungsten W Is Good For E-Mail, but Not for Phoning
The great dilemma faced by makers of communicators, those hand-held devices that seek to merge the phone, the personal digital assistant and the e-mail receiver, is which of those three functions to emphasize. If they make it too phone-oriented, it risks being weak at e-mail. If they make it too PDA-oriented, it risks being weak as a phone.
Last week, I looked at a new $649 communicator from Sony Ericsson, the P800, that turned out to be a good phone, but lousy at e-mail. This week, I'll review another new device, Palm's $549 wireless Tungsten W, that couldn't be more different. It's barely competent as a phone, but much better at e-mail.
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