CenterBeam
Giga, 2/27/03: Reducing the Cost of Desktops
Rob Enderle
There are practices that the most efficient IT organizations use to manage their PC resources that could benefit others. In inquiries with our clients and at forums like Giga’s Emerging Technology Scene conference, we capture many of the practices successfully employed throughout the world. Through these processes, we can not only identify good practices, but also often debunk bad ones. We have found that the practices with the greatest bottom-line impact are in six areas:
- Bidding
- RFP content
- Deployments
- Service life
- Leasing
- Relationship management
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IT Management
Giga, 2/25/03: The Key Ingredients of a Network Operations Center
Jean-Pierre Garbani
Catalyst
What is required to start a network operations center (NOC)?
An NOC typically covers real-time, fault management processes. However, in a number of organizations, it also covers those aspects of performance management that should be treated as fault: For example, I service level agreements are in place, any response time problem or server/database problem becomes a potential fault for which an immediate reaction could be expected.
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Help Desk
ITWorld, 2/20/03: `See the help desk as users see it, then fix it
James Gaskin
Those of you confident your help desk personnel and procedures are perfect and incapable of improvement may ride your unicorns back to your castle. We in the real world need to talk.
Be aware your executives will soon be reading in CXO magazines that calling the help desk themselves will highlight areas ripe for downsizing or outsourcing. Beat them to it, and call the help desk yourself from an internal extension in cubicle land.
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Multitasking
The Wall Street Journal, 2/28/03: New Studies Show Pitfalls Of Doing Too Much at Once
A growing body of scientific research shows one of jugglers' favorite time-saving techniques, multitasking, can actually make you less efficient and, well, stupider. Trying to do two or three things at once or in quick succession can take longer overall than doing them one at a time, and may leave you with reduced brainpower to perform each task.
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