In a recent entry on Mathemagenic Lilia Efimova shares Diane Dormant's provisions for the individual readiness differences re some innovation. ( I've revised her summary below-- with adoption/ involvement level increasing from bottom to top of the table.)
If the person is in the stage of --- |
Then the strategy to use is to--- |
IV. Use
Active regarding change Uses change on the job Asks detailed questions about use |
Support
Provide necessary technical info Provide Reinforcement Provide Recognition |
III. Tryout
Active regarding change Has opinions about change Interested in learning how-to |
Train
Provide effective training Provide job aids, check lists Promise technical follow-up |
II. Envisioning
Active regarding change Expresses work-related job concerns Asks questions about how change works |
Demonstrate
Give success images Provide demonstrations Connect with peer users |
I. Curiosity
More active regarding change Expresses personal job concerns Asks questions about own work and change |
Inform
Identify specific concerns Provide clear info about concerns Emphasize pluses, acknowledge minuses |
0 . Awareness
Passive regarding the change Little/no information about change Little/no opinion about change |
Advertise
Be an ad agent Be credible and positive Appeal to his or her needs and wants |
Some time ago Gene Hall (now a Dean of Education at the University of Nevada) developed the Concerns Based Adoption Model" (CBAM)
The slightly different angle on the acceptance of innovation will, I hope :), make actual attempts to support different stages more accurate. (Lemme know what you think)
Levels of Use |
Behavioral Indicators of Level |
VI. Renewal | The user is seeking more effective alternatives to the established use of the innovation. |
V. Integration | The user is making deliberate efforts to coordinate with others in using the innovation. |
IVB. Refinement | The user is making changes to increase outcomes. |
IVA. Routine | The user is making few or no changes and has an established pattern of use. |
III. Mechanical | The user is making changes to better organize use of the innovation. |
II. Preparation | The user has definite plans to begin using the innovation. |
0I. Orientation | The user is taking the initiative to learn more about the innovation. |
0 . Non-Use | The user has no interest, is taking no action. |