In a recent entry on Mathemagenic Lilia Efimova shares Diane Dormant's provisions for the individual readiness differences re some innovation. ( I've revised her summary below-- with adoption/ involvement level increasing from bottom to top of the table.)

If the person is in the stage of ---	Then the strategy to use is to---
IV. Use Active regarding change Uses change on the job Asks detailed questions about use	Support Provide necessary technical info Provide Reinforcement Provide Recognition
III. Tryout Active regarding change Has opinions about change Interested in learning how-to	Train Provide effective training Provide job aids, check lists Promise technical follow-up
II. Envisioning Active regarding change Expresses work-related job concerns Asks questions about how change works	Demonstrate Give success images Provide demonstrations Connect with peer users
I. Curiosity More active regarding change Expresses personal job concerns Asks questions about own work and change	Inform Identify specific concerns Provide clear info about concerns Emphasize pluses, acknowledge minuses
0 . Awareness Passive regarding the change Little/no information about change Little/no opinion about change	Advertise Be an ad agent Be credible and positive Appeal to his or her needs and wants

Some time ago Gene Hall (now a Dean of Education at the University of Nevada) developed the Concerns Based Adoption Model" (CBAM)

The slightly different angle on the acceptance of innovation will, I hope :), make actual attempts to support different stages more accurate. (Lemme know what you think)

Levels of Use	Behavioral Indicators of Level
VI. Renewal	The user is seeking more effective alternatives to the established use of the innovation.
V. Integration	The user is making deliberate efforts to coordinate with others in using the innovation.
IVB. Refinement	The user is making changes to increase outcomes.
IVA. Routine	The user is making few or no changes and has an established pattern of use.
III. Mechanical	The user is making changes to better organize use of the innovation.
II. Preparation	The user has definite plans to begin using the innovation.
0I. Orientation	The user is taking the initiative to learn more about the innovation.
0 . Non-Use	The user has no interest, is taking no action.