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Blogchalk:
Portsmouth, NH, US
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Saturday, December 07, 2002
Jennifer Klyse on KM in law firms: In IT is All About Relationships, Alastair Trower examines the implications of customer relationship management for law firms.
I took a look at the underlying article and was struck, as usual, by this sentence:
CRM is a complex dynamic that relies equally on people, processes and technology. Like a three-legged stool, if more emphasis is placed on technology than people or processes, the solution is bound to fail.
Exactly. I like the three-legged stool analogy. I keep saying that have the KM battle is social. The processes piece is important too. Must remember this.
11:56:04 AM
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© Copyright 2003 Brian St. Pierre.
Last update: 1/3/2003; 8:34:37 AM.
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