Ask-Us! Illinois
Statewide Virtual Reference Service
Illinois State Library
Jean Wilkins, Director of the Illinois State Library, invites ILLINET member libraries to become part of statewide virtual reference service. One of the newer services designed to support libraries and library users through technology, virtual reference offers a means of
- connecting and communicating in real time
- expanding telephone reference with the ability to provide immediate delivery of resources
- accessing back-up reference and/or banks of questions to further enhance local library service
- working with other Illinois libraries to provide cooperative virtual reference coverage, both locally and statewide.
"Year of Testing"
During the last 18 months, the Illinois State Library has worked with ILLINET member libraries on virtual reference projects. Ask-Us! Illinois brings all of these projects together, no matter which virtual reference product will be used in the coming year or whether the service will be provided by a single library or by a group of libraries. The first year of Ask-Us! Illinois will be a "Year of Testing", designed to further investigate virtual reference products as the state moves toward a single virtual reference service product. All ILLINET member academic, public, school and special libraries, whether or not they participated in virtual reference grant, pilot or other projects, are welcome to be part of Ask-Us! Illinois.
For more info visit the CLS web site at http://www.chilibsys.org/whatsnew/Default.htm.
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