Friday, December 30, 2005

An ITIL Service Desk Implementation Earlier this week, actually December 29, Project Management Think blog posted about the California Department of Technology Services (DTS) implementation of ITIL in the Service Desk area. Unfortunately the learn-more link in "To learn more about ITIL/ITSM activities, visit the DTS Online Guide" goes to the department intranet, which would only be accessible inside DTS. 10:34:39 PM    comment [] Starting a New Year An Internet year ends, and a new one begins. For many people, Internet use increases and changes. "This moment in internet history will be gone in a blink," said Deborah Fallows, senior research fellow at Pew.'"We may soon look back on it as a charming, even quaint moment, when men reached for the farthest corners of the internet, trying and experimenting with whatever came along, and when women held the internet closer and tried to keep it a bit more under control." In the same report, gender differences in Internet use, like that men like the new things on the net but women use it to maintain social ties, a US study finds. [BBC News | Technology | UK Edition] 10:06:57 PM    comment []

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