John Parkinson, from Cap Gemini Ernst and Young, said that after helping spend $1 billion in collaborative software, and developing instruments to study its impact, there was only one tool that had a noticeably positive effect on collaborative productivity: e-mail. (...)
As a Web guy, one thing I've been exposed to is decentralization in the form of intranets, and let me tell you: it's not really a good thing. Different departments create their own intranets, utterly ignoring what else is out there, using their own terminology, navigation schemes, search tools, etc.
