For the love of words . . .
Hear ye, hear ye . . . come one and all! Taking all comers on Playsite for a feisty game of Hasbro Scrabble.
Look for me as ktp1 (original) and bayoubijou (hey, I knew it was a movie theater). ***gl, gg, and tyvm***
PlanetFeedback Saves the Day in Rebate Ripoff
Shortly after I bought my new PC by phone, Gateway sent me a coupon for a $50 rebate on the 17" flat-panel monitor. Cool! One of the requirements was production of the invoice. But Gateway never sent me an invoice. Gateway Support, however, advised that there was a mistake on the rebate coupon, and an invoice was no longer required. So, I duly completed my rebate form, attached a printout of the e-mail from Gateway, and posted my claim for redemption. In the next day's mail, I got a letter from Gateway, telling me that the rebate coupon was sent in error, that I was not entitled to the rebate, and that any attempted rebate redemptions would be rejected. In consolation, Gateway generously offered a 10% discount on any new Gateway products purchased on their website. I thought, isn't there some kind of law . . .
Anyway, I happened to stumble on this site, PlanetFeedback, where consumers can "get results from thousands of companies" by completing an online compliment/complaint/comment directed to a company's executive management. You can also read others' comments on their dealings, and there's even a rating system for comparison (Gateway and Dell rated amazingly even in all areas). But, I digress . . . So, I fired off a post to Gateway. Within a couple of days, I got a call from an Emergency Assistance Representative from Gateway's Executive Office, who advised me that, although my rebate redemption was still being rejected, a $50 check had already been mailed to me, as a gesture of "customer goodwill." It seems that somebody at Gateway pushed the wrong key and sent thousands of rebate offers to the "wrong" flat-panel monitor buyers -- you know, whatever size I have, it was the other one.
For your viewing pleasure . . .