Updated: 3/2/2006; 3:48:13 PM

 Monday, January 13, 2003

For the love of words . . .

Hear ye, hear ye . . . come one and all!  Taking all comers on Playsite for a feisty game of Hasbro Scrabble.

Look for me as ktp1 (original) and bayoubijou (hey, I knew it was a movie theater).  ***gl, gg, and tyvm***

- Posted by Kim Plonsky - 9:55:39 PM - radio comments (past)  []

PlanetFeedback Saves the Day in Rebate Ripoff

Shortly after I bought my new PC by phone, Gateway sent me a coupon for a $50 rebate on the 17" flat-panel monitor.  Cool!  One of the requirements was production of the invoice.  But Gateway never sent me an invoice.  Gateway Support, however, advised that there was a mistake on the rebate coupon, and an invoice was no longer required.  So, I duly completed my rebate form, attached a printout of the e-mail from Gateway, and posted my claim for redemption.  In the next day's mail, I got a letter from Gateway, telling me that the rebate coupon was sent in error, that I was not entitled to the rebate, and that any attempted rebate redemptions would be rejected.  In consolation, Gateway generously offered a 10% discount on any new Gateway products purchased on their website.  I thought, isn't there some kind of law . . .

Anyway, I happened to stumble on this site, PlanetFeedback, where consumers can "get results from thousands of companies" by completing an online compliment/complaint/comment directed to a company's executive management.  You can also read others' comments on their dealings, and there's even a rating system for comparison (Gateway and Dell rated amazingly even in all areas).  But, I digress . . .  So, I fired off a post to Gateway.  Within a couple of days, I got a call from an Emergency Assistance Representative from Gateway's Executive Office, who advised me that, although my rebate redemption was still being rejected, a $50 check had already been mailed to me, as a gesture of "customer goodwill."  It seems that somebody at Gateway pushed the wrong key and sent thousands of rebate offers to the "wrong" flat-panel monitor buyers -- you know, whatever size I have, it was the other one.

- Posted by Kim Plonsky - 9:13:19 PM - radio comments (past)  []

For your viewing pleasure . . .

I have posted up an oversized pic of Pepe, conveniently located at the bottom of, and apparently permanently attached to, my Legal Links page.  Visitors to my Pepe's Tales page will find a handy link to this enormous photo of the pup.  Did I mention that I've been teaching myself html and xml?  Oh, yeah, it's goin' real good . . .
- Posted by Kim Plonsky - 8:44:38 PM - radio comments (past)  []