Sunday, February 15, 2004

Another great quote/thought: "Your team should not just "listen" to customers, they should SYSTEMATICALLY listen to customers. Otherwise it's just a bunch of anecdotes." Picked up from Vented. -  [John Porcaro: mktg@msft] Being in a customer-facing role, I do get a lot of suggestions.  I'm working to find a systematic way to get these suggestions that go beyond an e-mail... Comments10:40:50 AM

Dorothy Nevill. "The real art of conversation is not only to say the right thing at the right place but to leave unsaid the wrong thing at the tempting moment." Ever talk to folks that you just feel the urge to tell them everything?  There's not many people that you really should.  Maybe not any...small filters, big filters... Comments10:37:35 AM

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