Hello Delhi?

I am on hold again. This afternoon I spent 1 1/2 hours trying to work through a support issue on my Dell laptop. Next week I will be house-sitting/ dog-sitting/ chaperoning my 16-year-old godson while my friends are off in Tuscany living high off the hog in their rented villa… but where was I? Oh yeah, my friends don’t have wireless at their house, so I am trying to install AOL on my laptop so I can do dial-up. Unfortunately, I wasn’t able to get a connection through.

So I called Dell support this afternoon to try to fix it. Very nice gentleman walked me through various tests, but of course he hung up just seconds before I was about to try re-connection (He: “Oh, you won’t have any trouble now. I’ll call you back in a half an hour…” Me: “No, I have to run out. Try me in an hour and a half.” He: “Okay, I’ll call you in an hour and a half to be sure you were able to connect.”). Of course he never called back. Just as well, I had to prep dinner for a friend who was coming over. Now she’s gone and I’m back on infinite hold…

Okay, support picked up. But now it appears there’s nothing wrong with the dial-up modem – so support guy #2 suggests to try calling AOL support. (No, this is support guy #3. Guy #2 put me on hold while he went to "research the problem." I waited 30 minutes and he never came back.) While I still have a person on the phone, I ask if he can also help me solve my intermittent wireless connection problem on my laptop. Of course, support guy #2 #3 can’t help me – must go into another queue for wireless support. Back on hold. Love the cheery classical music. Occurs to me it must be the middle of the night in India. Or is it early morning yet?

I don’t think I can deal with this any longer. Wireless help – must try another day. AOL support – well, will have to try in the morning. I'm considering whether I can just drive to a Starbucks near my friends’ house next week and sit and use their wireless all day, all week. Maybe I should just commute home to my house every day. Easier. But that wouldn’t allow me to connect at night. I couldn’t survive without blog access at night. Nah-uh. Guess I’ll have to try AOL support in the morning. Good grief. Anyone have any other ideas?

9:27:36 PM      trackback []